All course fees and deposits are non-refundable and non-transferable.
The Face Base is unable to offer refunds for cancellations outside of our control, i.e. adverse weather conditions, terrorist attacks, flooding, industrial action or Visa refusals. An alternative date will be offered.
For in person training temporarily postponed due to government lockdown restrictions, we will offer priority rebooking for all affected students and make the equivalent online course available free of charge.
In person course bookings postponed by lockdown remain non-refundable but will be valid to rebook for a scheduled training date convenient to the student, within the next 12 months.
The Face Base is not responsible for any loss of income, accommodation/travelling costs students may incur due to the cancellation of courses.
Where you have accessed video content you must not copy (in any form), film, re-produce, re-distribute or share, alter, amend, allow any unauthorised use, use screen capture or screen grabbing or transfer access to the content to another user who has not paid for the video content. All the intellectual property rights in the video content shall remain with us.
If you have purchased a live stream course, please note that no refunds will be given if we experience technical issues, this is something that is sometimes out of our control.
In the rare event that our server or site could go down we endeavour to get it fixed as soon as possible. We do not refund any courses due to to this.
If you have any questions during your course you can contact us at email@example.com.